Microsoft store gift cards

[patdiddy]

Hi, I have a quick question about some gift cards I still have.

On Black Friday in 2015, I purchased an xbox one from a Microsoft retail store, and it came with Project Spark, and $60 to use on a future in store purchase. Microsoft abruptly closed all of the stores without any going out of business grace period in April of 2020. Had I known the stores were going to close, I would have used my gift cards, but, as a result, I honestly never had a chance to use them (the closest store was at least 100 miles away from me).

Does anyone know if I can get these cards exchanged for ones I can use online? I thought CA law required an exchange or refund, but I'm not sure how I can find out. I tried calling them, but the wait time was close to three hours at the time. Thanks!

[Kricketune54]

If you have a Twitter, perhaps tweet at them.  It seems like if you have a unique situation like this, corporate support accounts are more likely to respond