Get a Mac or if you really want Windows, may God have mercy on your soul, build your own PC. Buying from a computer company you pay at least a few hundred just for the company name and as for the service, you're still better off calling someone you know to help you or bring it to a computer store to get it checked. The company services all suck. They get ignorant people to answer phones and just tell people to format when they have a problem. Like Dell, I think they've pretty much been given an award for the worst service ever.
As for driver problems, you don't need anyone for that. Lets say the driver for your video card is acting up. All you need to do is go to the company website, download the driver, install and reboot. You don't need to wait 30 minutes on a phone for some ignorant Indian guy to help you, who in the end will probably tell you to format because that's pretty much the only thing they can do.